Frequently asked questions from our support
How do I get started?
Simply contact us through WhatsApp, phone, email, or visit our showroom in Ras Al Khaimah. Our friendly team will walk you through the process from start to finish.
What types of products do you specialize in?
We specialize in customized acrylic boxes, trophies, UV printing, laser engraving, and sublimation printing on a variety of surfaces such as mugs, textiles, and more.
Can I order a single customized item, or is there a minimum quantity?
Yes, we accept both single and bulk orders. Whether you need one personalized gift or a large batch for a corporate event, we’re happy to help.
How long does it take to complete an order?
Turnaround time depends on the complexity and quantity of your order. On average, most orders are completed within 3–7 working days. Rush services are also available upon request.
Do you offer design assistance?
Absolutely! Our in-house design team is here to help you create the perfect look. From concept to final artwork, we offer full support to bring your vision to life.
Can I see a sample before confirming the full order?
Yes, we can provide digital mockups or physical samples depending on the product. Please contact us to discuss sampling options and timelines.
Do you deliver outside Ras Al Khaimah?
Yes, we deliver across the UAE. Delivery times and charges may vary depending on the location.
What payment methods do you accept?
We accept cash, bank transfers, and most major payment platforms used in the UAE. For larger orders, a deposit may be required upfront.
Is your work guaranteed?
Yes. We ensure every item passes strict quality checks. If there’s any issue with your order, our team will promptly address it to your satisfaction.
Can I reorder the same design in the future?
Definitely. We archive client designs, making it easy to reorder the same products with minimal effort.